Events - Zoom Frequently Asked Questions
I can’t see any event, all I see is the “Connect to Zoom” page. What can I do?
In order to start using the Events feature, we want to make sure that Admins have granted access to Zoom so that later on, they will be able to host events easily.
To start creating events, click on “Connect to Zoom”, and use any Zoom account that you have. In future, you would be able to connect to MS Teams and Google Meet.
How many users can I invite?
5mins allows Admins to invite as many users they wish to their events. However, please take into account that Zoom has restrictions depending on the Pricing plan.
For example, if the host has a free Zoom account, the limit is 100 users per meeting. In that case, even when inviting more than 100 people, only the first 100 will be allowed by Zoom to access the meeting.
Which users can I invite?
Every user in your organisation may be invited. Even those who were invited to 5Mins but are pending their registration.
Can I invite users outside my organisation?
No. This feature is restricted for users who are part of your organisation, that means that you will only be able to invite people within your organisation.
How long can meetings be?
5mins allows meetings of up to 8 hours. However, in a similar way as it happens for the amount of invitees, Zoom has restrictions depending on the Pricing plan.
For example, if the host has a free Zoom account, the limit is 40 minutes per meeting. In that case, even if the event was created to last longer, Zoom will finish the meeting when 40 minutes elapse.
I shared an event link using the Copy url button, but users are getting a 404 page, why is that happening?
Users may only join an event if they were in the invited people list. This doesn’t apply to admins, who may access any event.
Until when are hosts allowed to edit an event?
Hosts may update any event information until the starting time. Once the event has started, admins can only edit the invitees list.
When can hosts start an event?
Hosts may start events at any moment, even before the event’s starting time.
When are invitees allowed to join the meeting?
Invitees may join 10 minutes before the event’s start time, or before, if the host starts the meeting. Remember that if the Zoom Waiting room is enabled, invitees won’t be able to access the Zoom meeting until the hosts starts it.
When are users asked to enter an event’s passcode?
This will depend on the Zoom settings in the host's account. If the “Embed passcode for one-click join” option is activated, the passcode will never be asked to invitees. It will be embedded in the event’s url.
If you prefer users to enter the passcode instead, turn off that setting in the Zoom settings page. For more information, see the Zoom support page.
When is the attendance report ready?
Once the established meeting duration is elapsed, you will be able to see which users attended the event. Go to either:
Your event’s page
“Previous” events
You will find a button to download the Attendance Report.
Also, once the event finishes, you will receive an email with the attendance report in your inbox.
Who will be shown in the attendance report?
The generated report is a list with the name, email address and team of those users that joined the meeting. A user is considered to have joined when they clicked on the Join Event button. Since admins can access any events, even when not invited, you may see them in the report if they attended.
Still have questions? Contact us at support@5mins.ai