Course Completion Reports 📚

The Course Completion report provides detailed insights into how learners are progressing through enrolled courses across your organisation.

🎬 Watch this as a short narrated video

Steps shown in this video

Head to Admin → Reports for org-wide learning analytics
Open the Course Completion tab for a company-wide view of how learners are progressing through their enrolled courses
Add filters by course, category, team, region, date, or custom field to focus the report
Break the data down by course, category, team, or region to spot where completion is lagging
Sort each breakdown by completion rate, overdue learners, or alphabetically
Each bar shows completed, in-progress, at-risk and overdue — click Download Report to export it all as a dated CSV

Understanding the Course Completion Report 🎯

This powerful report gives you a comprehensive view of course enrolment status across your organisation, helping identify areas where learners may need additional support.

Filtering Your Data 🔍

Available Filters:

Start Date: Filter by course enrolment start dates
Due Date: Filter by course enrolment due dates
Category: Select specific course categories
Course: Choose individual courses
Team: Filter by specific teams
Region: Geographic filtering (if configured)
Custom fields: Any dropdown custom fields configured for your organisation

How to Apply Filters:

Click "Add Filter" to see available options
Select your filter type and values
Multiple filters can be combined for detailed analysis
Remove filters by clicking the X on filter tags

Breakdown Analysis Options 📊

You can analyze completion data by different dimensions using the "Breakdown by" selector:

Overall progress:

Shows a single bar summarising completion across all enrolments

By Category:

Shows completion rates for each course category
Useful for identifying which types of training are most/least completed
Helps in curriculum planning

By Team:

Displays each team's completion statistics
Identifies teams that may need additional support
Enables targeted interventions

By Course:

Individual course completion rates
Identifies courses with low completion rates
Helps improve course design

By Region:

Geographic analysis of completion rates (if regions are configured)
Useful for multi-location organisations
Identifies regional training gaps

You can also break down by any dropdown custom field configured for your organisation.

Sorting Breakdowns:

For any breakdown, use the "Sort by" selector to order the results:

Completion rate (High → Low)
Completion rate (Low → High)
Overdue learners (Most → Least)
Alphabetical A-Z

Visual Data Representation 📈

Progress Bars:

Each breakdown item displays a horizontal bar showing:

Green: Completed
Blue: In progress
Amber: At risk
Red: Overdue

Interactive Features:

Colour-coded legend: Clear visual reference for status types

Exporting Course Completion Data 💾

CSV Export Features:

Filename: Automatically includes the breakdown type and current date
Included Data:

Breakdown name (e.g. Team / Category / Course)
Total enrolments count
Completed percentage and count
In Progress percentage and count
At Risk percentage and count
Overdue percentage and count

Export process:

There are two export buttons above the report:

Download view: exports the aggregate breakdown you are viewing - the summary counts and percentages for each breakdown item.
Download full report: exports the underlying per-learner, per-course records for the applied filters, always scoped to current enrolments.

Apply your desired filters
Select your breakdown type
Click Download view or Download full report
The CSV file downloads automatically

Taking Action on Report Data 🎬

View detailed records:

To see the individual learners behind the report, click Download full report. This exports a per-learner, per-course CSV that:

Respects all the filters you've applied
Is always scoped to current enrolments
Shows each learner's status across completed, in progress, at risk and overdue

Common Use Cases:

Low Completion Analysis: Identify courses or teams with poor completion rates
Follow-Up Actions: Contact learners who are at risk or overdue
Success Recognition: Celebrate teams with high completion rates
Resource Planning: Allocate support where needed most

Best Practices for Course Completion Analysis 💡

Regular Monitoring:

Check reports weekly or monthly
Track trends over time
Set completion rate targets

Actionable Insights:

Focus on "Overdue" and "At Risk" enrolments first
Support learners "In Progress" to reach completion
Analyse why certain courses have low completion

Communication:

Share positive results with high-performing teams
Provide support to teams with low completion
Use data in manager meetings

Common Questions About Course Completion Reports ❓

Q: How is completion percentage calculated? A: Completion requires finishing all lessons and meeting any pass score requirements. Percentages are calculated against eligible enrolments, excluding any with a future (scheduled) start date.

Q: What's the difference between "At Risk" and "Overdue"? A: "At Risk" covers learners who haven't started yet (and aren't past due) or who completed a course but failed its assessment. "Overdue" covers learners who have passed the course due date without completing it.

Q: Can I see individual learner progress? A: Yes. Click Download full report to export a per-learner, per-course CSV of the individual records behind the report, scoped to your applied filters.

Q: Why are some enrolments showing as "At Risk" even though the due date passed? A: Once the due date passes without completion, an enrolment moves to "Overdue". Learners remain enrolled even after due dates, so you may need to follow up with these individuals.

Q: How often should I review these reports? A: Best practice is weekly for active courses, monthly for overall analysis.

Q: Can managers see reports for just their team? A: Yes, use the team filter to view specific team data.