Replace Your Organization's Email Sender
Make Your Learning Emails Recognizable
When you send course invitations, reminders, and notifications to your team through 5mins, those emails come from an address. By default, they're sent from no-reply@5mins.ai, hello@5mins.ai
But here's the thing: your team is more likely to open and engage with emails that come from your company, not an unfamiliar third-party address, even if its 5Mins.ai 😅
That's why we offer custom email sender setup - so your learning communications come from your company's email address instead.
Why This Matters
1. Better Email Recognition
When your team sees an email from learning@yourcompany.com instead of no-reply@5mins.ai, they instantly know it's from your organization. This builds trust and increases the likelihood they'll:
Open the email
Click through to start their course
Take the learning seriously
2. Reduced Spam Filtering
Many companies have strict email filters that automatically flag or block emails from unfamiliar domains. When emails come from your own company domain, they're:
Less likely to end up in spam folders
More likely to pass through corporate email security
Treated as internal communications (which they are!)
3. Higher Completion Rates
When learners recognize and trust the sender, they're more likely to:
Complete their assigned courses
Respond to reminders promptly
Take the learning program seriously
Some of our clients have reported up to 25% higher email open rates after switching to custom senders.
Real-World Example
Before (Default Sender):
From: no-reply@5mins.ai
Subject: You've been enrolled in "Leadership Essentials"
John, you have a new course assigned...
After (Custom Sender):
From: Acme Learning <learning@acme.com>
Subject: You've been enrolled in "Leadership Essentials"
John, you have a new course assigned...
What Information We Need
To set up your custom email sender, we'll need the following information from you:
Required Information
Optional Information
State/Province (e.g., "California")
Zip/Postal Code (e.g., "94105")
Why do we need a physical address? This is a legal requirement for bulk email sending (CAN-SPAM Act). It's included in the email footer and ensures compliance with email regulations.
How to Get Started
Setting up your custom email sender is easy - we'll handle all the technical details for you.
Step 1: Choose Your Email Details
Decide on:
What email address you want to send from (e.g.,
training@yourcompany.com,learning@yourcompany.com)Where replies should go (e.g., your support team's email)
What name should appear in the "From" field
Step 2: Contact Our Customer Success Team
Send your email details to our Customer Success team. You can reach us at madlena@5mins.ai
Step 3: We'll Set It Up
Our team will:
Configure your custom sender in our system
Send a verification email to your chosen "From Email" address
Guide you through the simple one-click verification process
Test the setup to ensure everything works perfectly
Step 4: Verification (Quick & Easy)
After we set things up, you'll receive a verification email from SendGrid (our email service provider) at the email address you chose. You simply need to:
Open the verification email
Click the verification link
That's it!
This one-time verification proves you own the email address and prevents spam. It takes less than 30 seconds.
Step 5: Start Sending
Once verified, all emails to your team will automatically come from your custom sender. No further action needed!
Important Notes
Email Address Requirements
✅ Use an email address you control and can access (you'll need to verify ownership)
✅ Use a professional company email address (we recommend
@yourcompany.com)✅ Avoid personal email addresses (e.g., don't use
john.smith@company.com- use a team address instead)✅ Make sure the reply-to address is monitored so learners can reach your team
What Happens After Setup
New emails: All future emails will come from your custom sender
Previous emails: Past emails remain unchanged (but new ones will use your sender)
No downtime: Email delivery continues normally during setup
Fallback protection: If there's ever a verification issue, emails automatically fall back to the default sender to ensure delivery
Can I Change It Later?
Yes! If you need to change your sender email address or other details, just contact our Customer Success team. We'll help you update your configuration.
How long does setup take?
Total time: Usually 1-2 business days
Your part: 10 minutes to gather information and send it to us
Our part: We'll set it up within 24 hours
Verification: 30 seconds to click the link in the verification email
Will this affect my email deliverability?
It improves it! Emails from your own domain typically have:
Better open rates
Lower spam filtering
Higher engagement from recipients
Do I need IT involvement?
Usually no. Unlike some email configurations that require DNS changes, our Single Sender Verification is simple:
No DNS records to configure
No technical setup required
Just email verification
However, you should ensure:
The email address you choose exists and can receive mail
You have access to that inbox for verification
Your email security settings allow emails from SendGrid (our email provider)
Can I use the same email for multiple purposes?
Yes, but consider creating a dedicated email address for learning communications (e.g., learning@yourcompany.com) rather than using a general inbox like info@yourcompany.com. This makes it clearer to recipients that it's about their training.
What happens if our verification expires?
Once verified, your sender stays verified permanently - there's no expiration. You only need to verify once during initial setup.
Will learners notice the change?
Yes, in a good way! They'll see emails coming from your company instead of 5mins. You might want to:
Mention in your next team communication that learning emails will come from the new address
Add the email to company address books
Update any email filtering rules
Best Practices from Our Customers
Recommended Email Addresses
Our most successful customers use addresses like:
learning@yourcompany.comtraining@yourcompany.comdevelopment@yourcompany.comacademy@yourcompany.com
Recommended Reply-To Addresses
Set replies to go to:
Your L&D team's email
Your HR support inbox
Avoid using noreply@ addresses - learners should be able to reach out if they have questions!
Communication Tips
When you launch your custom sender, consider:
Announcing it to your team: "Learning notifications will now come from learning@ourcompany.com"
Adding it to address books: Include in onboarding materials
Monitoring the reply-to inbox: Respond to learner questions promptly
Next Steps:
Gather your information (use the table above as a checklist)
Contact our Customer Success team with your details
Verify your email when you receive the verification link
Watch your engagement improve!