Your Complete Whitelisting Guide

What Your IT Team Needs to Whitelist

We've compiled a comprehensive list of domains, email addresses, and IP addresses that should be whitelisted in your organization's security systems. Share this information with your IT or security team to ensure smooth operation of the 5Mins platform.

Essential Domains to Whitelist

These domains are critical for the 5Mins platform to function properly:

  • app.5mins.ai - Our main application domain where users access training content

  • www.5mins.ai - Our primary website for information and resources

  • click.5mins.ai - Handles important tracking for training links and notifications

  • sendgrid.net - Our trusted email service provider that ensures reliable delivery of all 5Mins communications

Email Domains for Filtering Rules

Configure your email filters to always allow messages from:

  • @5mins.ai - Our primary email domain for all official communications

  • @5mins-updates.ai - Dedicated domain for platform updates and announcements

Authorized Email Senders

To prevent important messages from being marked as spam, whitelist these specific 5Mins email addresses:

System Notifications:

Support and updates

IP Address Whitelisting

For organizations with IP-based filtering, add this address to your allowlist:

  • 168.245.0.105 - Our dedicated email server IP address

Implementation Steps for IT Teams

Here's a quick checklist for your IT team to ensure complete whitelisting:

  1. Email Server Configuration

    • Add all listed domains to your spam filter's allowlist

    • Configure SPF, DKIM, and DMARC policies to trust 5Mins domains

    • Ensure individual sender addresses are marked as safe

  2. Firewall and Network Security

    • Allow HTTPS traffic to all 5mins.ai subdomains

    • Whitelist our IP address in any geo-blocking or IP filtering rules

  3. Browser and Endpoint Security

    • Add 5Mins domains to trusted sites in browser security settings

    • Ensure endpoint protection software doesn't block access to our platform

  4. Mobile Device Management (MDM)

    • If you use MDM solutions, ensure 5Mins domains are accessible on corporate devices

    • Configure app permissions if using our mobile application

Verification and Testing

After implementing these whitelisting rules, we recommend:

  1. Send a test email - Request a test notification from your 5Mins account manager to verify email delivery

  2. Access verification - Have a test user group access the platform to ensure no security warnings appear

  3. Monitor for issues - Check with early adopters to ensure they're receiving all expected communications

Common Issues and Troubleshooting

If users still experience access issues after whitelisting:

  • Check spam/junk folders - Sometimes emails arrive but are still filtered

  • Verify all domains are included - Ensure both primary and subdomain entries are whitelisted

  • Review security logs - Check if any additional security tools are blocking access

  • Clear browser cache - Previous security warnings may be cached

Need Help?

Our support team is here to assist with any whitelisting questions or technical requirements specific to your organization's security setup. Don't hesitate to reach out to support@5mins.ai if you need any further support.