Getting Support and Technical Help 🆘
How to Get Help 💬
If you need assistance while using the platform, you have several support options available:
📧 Contact Support
For technical issues, account problems, or general questions:
Email: support@5mins.ai
This is your primary contact for all platform-related support
Include specific details about your issue and any error messages you're seeing
🔄 Email Verification Issues
If you're having trouble with email verification during account setup:
Check your spam/junk folder - verification emails sometimes get filtered
Use the "Resend Email" button on the verification page
Try opening Gmail or Outlook directly from the provided quick links
Wait 5-10 minutes for emails to arrive - there can be delays
Contact support@5mins.ai if you still don't receive verification emails after trying these steps
The verification screen will show messages like "Oops! Looks like you still need to verify" if you try to continue before verification is complete.
💬 In-App Feedback Options
You can provide feedback and report issues directly from the platform:
Look for the question mark icon (?) in the header navigation
Choose "Give Feedback" to share suggestions, feature requests, or general feedback about your experience
Choose "Report an Issue" to report bugs, technical problems, or broken content
Both options open feedback forms that automatically include your user information to help support assist you
Common Technical Issues and Solutions 🔧
🔐 Login and Authentication Problems
Problem: Can't log in with my credentials Solutions:
Try different login methods available (Google, Microsoft, Apple, email/password)
Double-check that you're using the correct email address
For email/password users, ensure your email is verified first
Try clearing your browser cache and cookies
Contact support@5mins.ai if problems persist
✉️ Email Verification Problems
Problem: Haven't received verification email Solutions:
Check spam/junk folders in your email client
Wait 5-10 minutes as emails can sometimes be delayed
Use the "Resend Email" button on the verification page
Try accessing Gmail or Outlook directly from the provided links
Contact support@5mins.ai with subject "Verification Email Issue" if none of these work
📱 Content Not Loading
Problem: Videos, lessons, or pages not loading properly Solutions:
Check your internet connection strength and stability
Try refreshing the page or restarting the app
For external link content, ensure you have internet access as offline viewing isn't available
Clear your browser cache or app data
Try a different browser or update your current one
Contact support@5mins.ai if issues persist across multiple browsers
⚙️ Profile and Settings Issues
Problem: Can't update profile information or settings Solutions:
Navigate to Account Settings through your profile menu
Ensure you're filling in all required fields completely
Try saving one section at a time rather than multiple changes
Check that uploaded images meet size and format requirements
Contact support@5mins.ai if settings won't save properly
Best Practices for Getting Help 📝
1. Be Specific in Your Request
Include clear details about:
What you were trying to do when the issue occurred
Exact error messages you received (copy and paste them)
Which page or section of the platform you were using
What steps you tried before contacting support
2. Include Visual Information
Take screenshots of error messages or unexpected behavior
Record screen videos for complex issues
Highlight specific areas where problems occur
Show your browser or app version information
3. Mention Technical Details
Let support know:
Which browser you're using (Chrome, Safari, Firefox, Edge)
Your device type (Windows, Mac, iPhone, Android)
If you're using the web version or mobile app
Your internet connection type (WiFi, mobile data, corporate network)
4. Try Basic Troubleshooting First
Before contacting support:
Refresh the page or restart the app
Clear your browser cache or app data
Check your internet connection
Try using a different browser or device
Log out and log back in
What Information to Include When Contacting Support 📋
When emailing support@5mins.ai, always include:
Your registered email address - helps them locate your account quickly
Detailed description of the problem - what happened and when
Steps you've already tried - saves time and prevents duplicate suggestions
Screenshots or error messages - visual information speeds up diagnosis
Browser and device information - helps identify compatibility issues
Urgency level - helps prioritize your request appropriately
Response Time Expectations ⏰
What to Expect:
Critical Issues (can't access platform): Response within 2-4 hours during business hours
General Issues (features not working): Response within 24-48 hours
Questions and Guidance: Response within 2-3 business days
The support team will respond to help resolve your issue as quickly as possible and will keep you updated on progress for complex problems.
Common Questions About Support ❓
Q: Is support available 24/7?
Email support is available anytime, but responses come during business hours. For urgent issues, use the "Report an Issue" feature in the app for faster routing.
Can I call support directly?
Currently, support is primarily handled via email and in-app feedback forms. This ensures you get detailed, documented assistance for technical issues.
What if my issue is related to my organization's settings?
For organization-specific questions (permissions, team access, custom content), you may need to contact your internal admin or HR team first, then escalate to platform support if needed.
Will my data be safe when working with support?
Support follows strict privacy protocols. They will never ask for your password and handle all information confidentially according to privacy policies.