Hugo AI: the 5Mins chat assistant

Hugo AI is the 5Mins chat assistant. It answers your employees' questions in a chat, using the lessons you choose, and it shows which lesson each answer came from. Admins choose those lessons in Account & Settings > Hugo AI. Learners open the chat from Ask Hugo in the search bar.

🔑 Getting Hugo AI

5Mins has to set up Hugo AI for your organisation before you can use it. If the controls on the Hugo AI tab are greyed out and hovering over them shows "Contact Customer Success to enable this feature", contact your Customer Success Manager.

⚙️ Turn Hugo AI on or off (admins)

1. Go to Account & Settings and open the Hugo AI tab.
2. Switch Enable Hugo AI Chatbot on or off.

When Hugo AI is off, users can't see the chat, but the lessons you've added stay in place. While it's off, the tab shows "Hugo AI is disabled." with an Enable Hugo AI link to switch it back on. You can only add or remove lessons while Hugo AI is on.

📚 Choose what Hugo can use (admins)

The Hugo AI Knowledge Base section lists the company lessons and 5Mins library content Hugo AI can use to answer questions.

• The cards at the top show the number of Lessons indexed to Hugo AI, how many are From 5Mins library and how many come from Your Content.
• To find a lesson, use Search lessons included in Hugo AI and the source filter (All, 5Mins Library or Your Content).
• The table shows each lesson's File name, Type, Source and the date it was Added. Click Added to sort by date.

Add lessons

1. Click Add Lesson.
2. In Add lessons, search by lesson name. You can pick any lesson you've already published.
3. Click Add next to each lesson you want. To take a lesson out again, click Remove.

Remove a lesson

1. Click the bin icon on the lesson's row.
2. Click Remove Lesson to confirm.

This doesn't delete the lesson. It only stops Hugo AI from using it.

Add a lesson as you upload it

When Hugo AI is on, the upload form for a new lesson shows Let Hugo AI reference this lesson when answering questions. The box is ticked by default, so the new lesson goes into Hugo's knowledge base. Untick it to leave the lesson out. Select Learn how this works to see an example of how Hugo uses a lesson. This option only appears when you upload a new lesson, not when you edit one. For existing lessons, use Add Lesson on the Hugo AI tab.

💬 Ask Hugo (learners)

1. Click Ask Hugo in the search bar.
2. Type your question in Ask Hugo... and press Enter.
3. Read the answer and ask follow-up questions if you need to.

Tip: if you've already searched for something, click Ask Hugo on the search results page and your search text goes into the chat.

Hugo AI shows the lesson it used for each answer. Hover over a source to preview the lesson.

• New Chat starts a new conversation.
• History lists your earlier chats. Click one to open it, or use Delete chat (the bin icon) to remove it.
• Back to search closes the chat.

❓ FAQ

Is our lesson content shared outside our organisation?
No. Lessons you add to Hugo AI stay private to your organisation. For more on how 5Mins handles data in its AI features, see Privacy Policy for AI Features on 5Mins.

Why can't I see Ask Hugo?
Either Hugo AI hasn't been set up for your organisation yet, or an admin has switched it off. If you open the chat link while Hugo AI is off, you're taken back to the home page.

What does "You're sending messages too fast" mean?
You've hit the rate limit. Wait a moment, then try again.

The answer stopped halfway. What should I do?
Click Retry to send your message again.