Progress & Completions

This article explains how 5Mins calculates course progress (how much of a course a learner has finished) and course score (how well they did on quizzes), and answers the most common "why isn't my course complete?" questions from admins and learners.

What determines course progress?

Course progress is calculated based on the learner’s completion of all required learning activities:

• Lessons - Each lesson completed contributes equally to overall progress. If a lesson has a quiz at the end, it only counts as completed once the learner has watched the lesson and finished its quiz.
• Assessments - All the assessments (Multiple choice questions, text-based questions, exercises, and surveys) contribute equally to overall course progress.
• Situational Tests - All the questions in situational tests contribute equally to the overall course progress. So if a situational test has 3 questions, all 3 questions contribute equally to course progress calculation
• Events, SCORM, and electronic signature - Each event and SCORM item in the course counts as one part of progress. If the course requires an electronic signature, signing counts as one more part.

Example

• If a course has 5 lessons, 3 assessments, and 1 situational test with 3 questions → the progress would be divided (mathematically speaking) into 11 parts
• User’s progress in each part would impact user’s overall course progress
• If a user has completed 5 lessons, their overall course progress would be 5/11 or approximately 45%
• If a user has completed 5 lessons and a situational test (with all 3 questions), the overall progress would be 8/11 or approximately 73%

How is course score calculated?

Course score is the average of all quiz scores from:

• Lesson Quizzes - Questions that appear at the end of each lesson
• Course Assessments - Multiple choice questions only (Short text questions, Exercises, and Surveys are not scored)
• Situational Tests - Scenario-based evaluations that test practical application
• SCORM - Scores reported by any SCORM content in the course

The system takes all quiz scores and calculates the overall ‘correctness’ of user’s responses. For example if a course has 5 lesson quiz questions, 3 multiple choice assessments, and 3 questions from situational tests and user has attempted all questions and got 6 correct - their score would be 6/11 or approximately 55%

How are learners scored on different question types?

Multiple Choice Questions: Scored based on correct answers selected

Situational Tests: Scored based on the accuracy of responses to scenario-based questions

The following question types do not have an impact on Score:

Short Text Questions: Not scored. Submitting an answer counts towards progress, but the question is left out of the score calculation entirely

Exercises: Not scored. Submitting counts towards progress, regardless of response content

Surveys: Learners are not scored on Surveys

Common Scenarios

Do surveys affect course score?

No, surveys are not included in score calculations. However, surveys do count toward course progress. This means learners can achieve a 100% score without completing surveys, but they need to complete them to reach 100% progress.

Same goes for Text-based and Exercise questions.

Can learners have 100% score but less than 100% progress?

Yes, this is possible. Score only considers quiz performance, while progress tracks completion of all learning activities. If learners haven't completed every lesson, assessment, or situational test, progress will be less than 100% even if they scored perfectly on all quizzes.

I completed all the lessons but the course isn't at 100% (or is still on my to-do list). What's wrong?

Progress only reaches 100% when every item in the course is done, not just the videos. Check that learners have:

• Fully completed every lesson (not just opened them). Some courses may have external links as lessons, and learners have to mark them as completed to record their progress on those lessons.
• Submitted responses to all assessments
• Finished all situational tests and all their questions
• Finished the quiz at the end of any lesson that has one (a lesson only counts once its quiz is done)
• Attended any events and completed any SCORM items in the course
• Signed the course, if it requires an electronic signature (the Digital signature item at the end of the course)

Do learners need to pass questions to complete a course?

Progress is based on finishing all required learning activities, so learners can reach 100% progress even with low scores. If the course has a Pass Score, though, a learner who reaches 100% without meeting it shows as Failed (or Retaking quizzes while they still have attempts left) rather than Completed.

I didn't reach the pass score and have no attempts left. Can the course be reset?

Yes. Learners can't reset a course themselves, but an admin can open the course's Enrolments tab, click the three dots menu next to the learner, and choose Reset progress. Progress goes back to 0 and the learner starts a new attempt; their start date, due date, and recurrence stay the same. If the course has Auto-reset on failure switched on (under Enable Pass Score in the course's Settings tab), this happens automatically once the learner runs out of attempts.

Does Pass Score impact course progress?

Pass Score is a minimum score threshold that admins can set for courses. Key points:

• Pass Score does not impact course progress - learners can still reach 100% progress regardless of their quiz performance
• Pass Score does impact certificate eligibility - learners must achieve the Pass Score AND complete 100% of the course to earn a certificate
• If no Pass Score is set, learners earn certificates by completing 100% of the course regardless of quiz scores
• Certificates are only issued on courses that have a certificate turned on (the Certificate option in the course's Settings tab)

For detailed information on setting up and managing Pass Score, see the complete Pass Score for Courses article.

Technical Issues

Learner progress isn't updating after completing an activity. What should they do?

Recommend these steps:

1. Refresh browser page
2. Log out and log back in
3. Clear browser cache
4. Check internet connection

Feel free to contact 5Mins Support - support@5mins.ai.