Email Notifications

5mins sends email notifications to keep learners and admins informed about courses, live events, and account changes. This article lists the emails the platform sends so you know what to expect in your inbox.

By default these emails are sent from no-reply@5mins.ai. If you'd like them to come from your own organization's address instead, see the Replace Your Organization's Email Sender article.

📚 Course notifications

• Course enrolment — sent to a learner when they're enrolled in a course, with a link to get started.

• Multiple course enrolment — a single summary email when a learner is enrolled in several courses at once.

• Course updated — lets an enrolled learner know that a course they're on has changed.

• Course failed — notifies the relevant recipient when a learner has failed a course.

📅 Live event notifications

These relate to live Events (such as instructor-led sessions and webinars):

• Meeting invite — sent to invitees with the event details and joining link.

• Meeting reminder — a reminder ahead of an upcoming event.

• Meeting updated — sent when an event's details change.

• Meeting deleted — notifies invitees when an event is cancelled.

• Session registration — confirms a learner's registration for a session.

• Mark attendance — prompts the relevant person to record attendance for an event.

📈 External training

• External training expiry report — an admin report covering external training records that are expiring.

🔐 Account notifications

• Email address changed — when a user's email address is updated, a confirmation is sent to both the old and new addresses.

Need help?

If you're not receiving expected emails, check your spam folder and ensure messages from 5mins are allowed by your email security settings. For anything else, contact support@5mins.ai.