Directory Sync / SCIM Provisioning

What is Directory Sync?

Directory Sync / SCIM Provisioning allows you to automatically sync your employee data from Google Workspace, Microsoft Azure Active Directory, or other directory services into 5mins. This ensures your employee list stays up-to-date without manual data entry.

How Does Directory Sync Work?

🔄 What Gets Synced

Employee Information

- ✅ Names (First and Last)

- ✅ Email addresses

- ✅ Employment status (Active/Inactive)

- ✅ Start dates (if available)

- ✅ Location data (if available)

What You Manage Manually

- 👥 Team assignments

- 📊 Reporting relationships (who reports to whom)

- 🏷️ Custom roles and permissions

🛡️ Why This Approach?

Directory services like Google Workspace and Azure AD excel at managing user accounts but don't typically store organizational structure. By combining

automatic user sync with manual team management, you get the best of both worlds:

1. Always Current: Employee data updates automatically

2. Flexible Structure: Organize teams exactly how you need

3. No Overwrites: Your carefully crafted team structure remains untouched

Frequently Asked Questions

🔐 Is Directory Sync/SCIM Provisioning secure?

Absolutely. We partner with Merge.dev, a leading integration platform that:

- SOC 2 Type II certified

- GDPR compliant

- Uses bank-level encryption

- Never stores your credentials

- Maintains read-only access (cannot modify your directory)

📅 How often does data sync?

- Real-time updates: Changes sync every 8 hours

- Daily full sync: Ensures nothing is missed

- Manual sync: Available anytime via admin panel

🤔 What happens when an employee leaves?

When someone is deactivated in your directory:

1. Their 5mins account is automatically deactivated

2. They lose access immediately

3. Their learning history is preserved in our backend. You can ask for that data via Customer Success team

🔄 What if we restructure our organization?

Directory Sync handles changes gracefully:

New employees: Automatically added on next sync

Email changes: Automatically added on next sync

Name changes: Automatically added on next sync

Team Changes: Has to be done manually

⚡ How reliable is Directory Sync?

Extremely reliable:

- 99.9% uptime over the past year

- Automatic retry for temporary failures

- Fallback to manual management always available

Need Help?

Contact support@5mins.ai