Team Course Tracker

Overview

The Team Course Tracker helps team managers see how their team is getting on with assigned courses, spot who is falling behind, and send reminders. It is the Course Progress tab in My Team, and it is the first thing you see when you open My Team. Please note - this feature is only available to team managers.

Open the tracker

1. In the learner app, select My Team.
2. My Team opens on the Course Progress tab. The team dashboard (performance, skills distribution, and shared resources insights) is on the Engagement tab next to it.

Key Features

Filters

• All Courses / Compliance Only: Show every assigned course, or only courses your admin has marked as compliance. The number next to Compliance Only is how many compliance courses there are. Everything on the page follows this choice.
• Direct reports / My organisation: Show the people who report to you, or widen it to include the reports of each manager under you. In My organisation, a managers filter appears so you can narrow the page to one or more of those managers' teams.
• Search: Find a team member by name or email.

Status summary

Four cards show the share of your team's courses in each status:

• Completed: Finished 100% of the course and met the pass score, where one is required
• In progress: Started but not yet finished
• At risk!: Not started yet, or failed and needing another attempt
• Overdue: Not yet finished and past the due date

The tracker table

The table shows a row for each team member, with the most overdue first. Each row includes:

• Name: The team member and their role. Select the name to open their individual report.
• Reports to: Their manager (shown in My organisation only)
• Overdue: How many of their courses are past the due date
• Courses: All courses assigned to them
• Overall progress: Their average progress across those courses

You can sort by Overdue, Courses, or Overall progress.

Actions You Can Take

• See a learner's courses: Select the Courses count or the Overdue count on a row. A panel opens listing that learner's courses with their status and progress. You can search the courses and filter by status. Opening it from the Overdue count shows overdue courses first.
• Remind one learner: Select the reminder icon on their row.
• Remind several learners: Tick their checkboxes (your selection is kept as you move between pages), then select Send Reminder.

Frequently Asked Questions

How do reminders work?

The Send reminder panel opens with a subject and message already filled in, which you can edit. It also lists the learners who will receive the reminder, with their courses and overall progress, and shows when each learner was last reminded.

Why can't I select some team members?

You can only remind team members who have at least one course and haven't finished all of them. People with no courses, or with 100% overall progress, can't be selected.

How do I know which team members need attention?

Start with the Overdue column, which the table is sorted by when it opens, then check the At risk! card. Select a learner's Courses or Overdue count to see exactly which courses need attention.

Why does Compliance Only say there are no compliance courses?

Your admin hasn't marked any courses as compliance yet. Once they do, you'll see who on your team has completed them, who's at risk, and who's overdue.

Can team members see their own progress?

Yes. Team members can view their personal progress through the "My Progress" section, but they cannot see the manager tracker or other team members' progress.

Need More Help?

Contact our support team at support@5mins.ai if you have additional questions or need assistance using the Team Course Tracker.