Accessing locked categories

As you browse course categories in 5mins, you may notice that some categories appear with a lock icon and can't be opened. This article explains what locked categories are and how to gain access.

What is a locked category?

A locked category is one that isn't included in your organization's current plan. It still shows up in the catalogue so you can see what's available, but the category tile is greyed out with a lock icon and can't be opened. Hovering over it shows the message: "Category not available in your plan."

Locked categories are set at the organization level, so the same categories are locked for everyone in your workspace.

How do I get access?

Access to locked categories is managed as part of your organization's plan. To unlock a category, please contact your Customer Success representative. They can talk you through what's included in your plan and how to add the content you're interested in.

Once a category is enabled for your organization, the lock disappears and you'll be able to open it and start the courses inside — no action needed on your side beyond that.

Need help?

If you're unsure why a category is locked or want to discuss your plan, reach out to your Customer Success contact or email support@5mins.ai.